Hello to All:

Today we sent an email to our customer contacts titled “Important Support Update” - maybe you received and read it. If not, and you’re interested, here is a link: http://www.axway.com/email/support

The topics discussed in the update are:

» Looking into 2010 and Beyond…

» Axway’s Revised Support Policy and Procedures Document

» Streamlined Axway Contact Information

» Accelerating Critical Case Resolution via Customer Driven Escalations

» How Support Measures Your Satisfaction and How We Are Doing

Also, be sure to check out the new Axway Web Support site and share your feedback with us. The link to the site is http://support.axway.com

Lastly, tomorrow (March 17) is St. Patrick’s Day - for me it means a glass of green champagne. Please enjoy your day, whatever the reason!

Thanks for reading, thanks for your business.

Marie

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Hello

I want to setup an incoming (acting as a server) account with FTPS (FTP with TLS/SSL).
I want to use Explicit SSL/TLS, that is using username/password and no client certification authentication.
What I’ve done is to setup a network profile with TLS, and created a CGate.

When I test to login, it works fine with Explicit SSL/TLS. But what I also can do is to login using just FTP, that is, FTP without SSL/TLS.
I want to be able to create an account which only accepts FTP Explicit SSL/TLS. Do anyone out there have a solution for that?

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Hello all

I’am working on unassisted requests with a prerequest to perform a PL-Sql procedure. This PL-Sql procedure create a table with new datas, from tracked object tables.
So I wrote in my request definition in the prerequest tab :

In the request tab I wrote a simple request on the table created by the prerequest :

The result is that by using the monitoring interface, the result is : “le serveur a généré une erreur” in french, meaning : “An error has been generated by the server”.

I presume the Sentinel server doesn’t recognize neither the procedure nor the new table created.

Thank you for your help (and I apologize for my english… )

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Dear Axway Users,

We are proud to announce that our new Axway Web Support site is coming soon.
This new Web Support site will replace the former Cyclone, Tumbleweed and Axway support sites.

The new site will enhance your online support experience, and will include the following features:
? Case management
? Customer surveys
? Completely re-designed UI & navigation
? New full-text search engine
? Personalized portal (MySupport)
? Access to the Knowledgebase contents (i.e. Closed cases, Technical articles, etc.)
? Subscriptions and notifications (RSS feeds, emails)
? Download Center (i.e. packages, service packs, patches, etc.)

Note for Cyclone users:
Some products (CSOS solutions, customer specific Activators, etc.) will not be available right away through the new Web Support.
They will be within approximately one month. In the meanwhile, if you do not find the desired downloads on the new Web Support, please connect to the Cyclone support site and follow the instructions.

The rollout of the new Web Support site is planned for Monday, March 15th.
Starting the 15th, you will be redirected from your usual support sites to https://support.axway.com.

How to login on the new Web Support:
? For Tumbleweed and Cyclone sites users, use your Tumbleweed or Cyclone credentials first.
? For former Axway Web Support users, or if using your Tumbleweed or Cyclone credentials was unsuccessful, use your Web Support credentials.
? In case you still cannot login, please use the “Forgot password” feature.

You will find a “Quick Help Guide” link on the new Web Support login page to assist you with your first steps in the new site.

If you have any questions about the new site or experience problems connecting, please contact the support webmaster at wsd.feedback@axway.com.

We hope the new Axway Web Support site will provide you with all the assistance and information you need, in a user-friendly environment.

Axway Global Support

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Hi,

I need help in finding out if any one else have faced this issue. We have a NFS file system from where we have a synchrony pickup , everytime the file is picked up the NFS client is replacing the file with a file with .nfsXXX file which results in the file being sent repeatedly.

Any help is appreciated.

thanks

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hello,

I have an error when trying th send a test file to a parter :
10/03/09 10:32:35 CFTY18E CTX=200002 INTERNAL PKI ERROR PHASE=CHKCERT REASON=48
10/03/09 10:32:35 CFTY02Z >> CTX=200002 SSLact() _ SENDING 7 ALERT DATA
10/03/09 10:32:35 CFTY02Z >> CTX=200002 15030100 020230 >……0<
10/03/09 10:32:35 CFTY18E CTX=200002 Check_Certificate error

All certificates have been integrated to pki base.

Thank you !

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Hello
I am trying to setup a connexion with ssl with a partner and when I sent a file I have the following message in CFTLOG

Cannot find SSL security profil <IDTU=A00000001 PART=mypart IDF=myidf IDT=C0810544 PROTOCOL=MYPROTO>

Any idea about what I am missing

thanks

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when i laucnh cft server it puts cft is not active
what must i do to start cft.
with cft util i configure my cftparm, cftcat etc.. i thought it was that but finally not
thank you for your help

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Anyone know where I can get a list of FTP and SSH clients that Gateway supports?

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I’d like to use the GUI and i don’t hae a password and a username.
i found in the install_transfert……properties username=guest password=guest passwordconf=guest,
but it doesn’t walk in the GUI.
I use windows xp. and cft 2.6.3

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