Hey there, thanks for stopping by. I registered the site “www.axwayuser.com” after my 2nd day at Axway’s 2008 Connections Conference. I did this because I eventually want the site to be an authority all things that users of Axway and Tumbleweed software packages will find useful. A while back I launched http://www.helpwithaxway.com to try to offer an alternative to the private yahoo groups that Axway administered. The site was intended to essentially be a community. While only a few dozen people registered, the site gets substantial traffic…and the answer to the question “Why?” is quite simple - Axway never sponsored, implemented, or supported any real community based website. 

Now it may just be because my expertise (outside of the Axway software, of course) lies in Web Development and Architecture, but it struck me as incredibly odd that a company with a world-wide customer base that provides technological solutions (many of which are based on web protocols) didn’t have something like that already. While there have been some great questions and answers, there are a lot of things missing from helpwithaxway.com. One of the things that I think is vital to the success of any Axway user, but mainly those in small to midsize companies, is being able to quickly get an answer to “How do I………?”, or “Has anybody ever seen………?”. 

Well folks, the time for those questions to be answered by peers (And hopefully Axway) is here. I’m going to work very hard on developing the site into a full-fledged user community. An Axway employee today gave me an absolutely amazing idea for “How Do I…..?” section where Axway engineers or product managers, or even expert users will post video responses to the questions like “How Can I…?” or “How do I…?”. The site will also have a knowledgebase, and I’m very much hoping Axway can augment it, and we can get a 100% collaborative site. While a site where only users provide information would be great if we had a ton of content - we don’t yet. The problem with sites provided by the vendor (Axway in this case) is usually that the answers are tainted, they are best-case scenarios, and they can’t conform to the complexity of the environments and integrations that the users need them to.

I’ve said a lot already without really answering the question of what to expect on this site. For starters, you’ll see a friendly user interface that makes finding answers easy - see the demo of what it will look like at http://www.helpwithaxway.com/dev and give me some feedback on what you think - keep in mind there is a lot of sample data from the CMS used to build the site. Next, you’ll see daily updates to the site. Even if it’s just a blog entry on something simple or related tech news, I’m going to get something up every day. The blog portion of the site will dissolve into the main site, and so will be just another component, right along with the Q&A (Ask an Expert), the Knowledgebase, The Forum, a feed directly from the Axway support site on updates, and anything else that users ask for that we can do. 

Until we get the full site launched, keep checking back, comment on the blog, let us know what you think, and start posting in the forum at http://www.helpwithaxway.com - everything will be ported over to the new site!

All the best,

Tony Lloyd